- Please fax or email
first, to know if the item is still available, and to receive a
- You can pay by bank
wire transfer. Please instruct your bank that all banking charges
must be on your account. Well send you by fax or email our
- A 25% non refundable deposit will hold
any instrument for 60 days! The item will be shipped the same day full
payment is received. No approval on held instruments.
- We can ship by Fed Ex, UPS,
DHL, or the carrier of your choice. Buyer pays all shipping, insurance and
customs taxes. Any insurance claims are responsability of the buyer. Items
are shipped at customer's risk. We are not responsible for loss or damage.
- 24 hour approval on
all guitars and basses. All items can be returned if you find they differ
from the description we have given to you. For a full refund, merchandise must be
returned, fully insured, in the same condition it was sent.
Refund is limited to the selling price of the item, and will be sent by bank
wire only after we receive back the item. No approval and no
return on items purchased to order (on commission). No approval and no return on
items kept on hold.
- When selling an
instrument to us, please note that shipping and insurance are your
exclusive responsability. We are not responsible for any loss, damage,
customs issues, insurance claims etc. Shipping expenses are always on
customer's account unless otherwise agreed. We pay for your instrument after
we see it, within 24 hours from receiving.
for PARTS and
APPRAISALS only we accept
but you MUST contact
us first to discuss details, terms and conditions
Items sold through auction web sites
can also be returned if you find they have been misdecribed, but they are subject to a 15% re-stocking fee that
we will deduct from refund to cover auction fees that we must pay anyway and to
compensate the loss of deals with other bidders. Shipping both
ways, bank, insurance and customs charges are not refundable.
Payments we often accept
so please read carefully the auction